- When will I receive my order?
- What happens if I haven't received my order?
- Why is my discount code not working?
- How do I know if an item I want to order is in stock?
- Can I have my order sent to a different address than my billing address?
- Why has my payment been declined?
1. Q: When will I receive my order?
A: We dispatch all our orders within 1-3 working days from date of order.
2. Q: What do I do if I haven't received my order?
A: If you haven't received your order in the suggested delivery period please make sure that the courier hasn't left an undelivered item note through your letterbox. Occasionally these end in odd places like the inside of welly boots so have a good look around to see if a delivery has been attempted. If you find an undelivered item notice please take it to your local post office for collection. If you paid for a premium delivery service please check your email for the tracking information we emailed you and you will be able to locate your parcel online through our mail partners.
3. Q: Why is my discount code not working?
A: Please note the discount codes are case sensitive follow the the procedure below to find a solution:
- Make sure your code is entered all in upper case. For example 75BD8987AE as opposed to lower case 75bd8987ae.
- Often people mistakenly enter the letter 'o' instead of the number '0' or vice versa so watch out for that sneaky one.
- Check the expiry date of the code. Terms and conditions stipulate certain time periods for certain promotional codes. If you are attempting to enter a code outwith the promotional period then it will be rejected as invalid.
- Be quick off the mark when seeking promotional discounts and deals in order to avoid disappointment!
4. Q: How do I know if an item I want to order is in stock?
A: All stock levels on the website are in real time and are continually updated from our computerised levels from the warehouse. On every product page there is a stock status (usually "in stock") and you cannot order a product from us if it is not physically in our warehouse. This is part of our commitment to service so that we can ensure you receieve the products you order in a timely manner.
5. Q: Can I have my order sent to a different address than my billing address?
A: Yes we do allow customers to send their orders to friends, their work or where ever is convenient for you to receive your package. Sometimes we may contact the buyer to gather further information to ensure that the addresses we are delivering your goods to are genuine and safe to deliver to.
6. Q: Why has my payment been declined?
A: Card payments can be declined for a number of different reasons. Please make sure that:
- Your card is not out of date.
- You have entered your card details correctly.
- There are sufficient funds on your card.
We accept secure payment through RBS Worldpay.It is RBS Worldpay who decide if payment is successful or unsuccessful not Centurion Signs Plc. If problems persist please contact your bank or card issuer.